Returns & Exchanges

We want you to be completely satisfied with your Robert Welch purchase, which is why we offer a straightforward 30-day return policy for unused items in their original packaging. Whether you are returning a single knife or a full cutlery set, our goal is to make the process as seamless as our design.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Securely

  Place the items in their original presentation boxes and pack them into a sturdy shipping carton to ensure they are protected during transit.

• 3.
  Label and Post

  Print your prepaid shipping label from the portal, attach it to your package, and drop it off at your nearest authorized collection point.

• 4.
  Quality Check and Refund

  Once our warehouse team receives and inspects your return, we will process your refund or exchange within 5-7 business days.